SEO Client Account Manager – Online Marketing

Written by Lianne Wilkinson

SEO Client Account Manager

The Account Manager is a key organisational role. At Engage Web, we have an opening for a genuine client account manager – there are no new business sales or cold calling requirements involved in this role. The Account Manager will manage a portfolio of 30 – 40 client accounts.

Candidates should be well organised with experience of managing customer accounts.

Duties of role

Our Account Managers are responsible for:

being the internal representative of our clients, always bearing in mind the interests of our clients throughout the business
monitoring Internet marketing strategies, explaining strategies to clients without using unnecessary jargon, re-negotiating those strategies where required and identifying and communicating additional marketing niches and suggestions where beneficial to the customer
liaising with internal departments to monitor and deliver those strategies
analysing relevant data and results, identifying strengths or weaknesses in a website or strategy, and re-negotiating alterations as required
checking and delivering monthly reports of work completed each month, including jargon-free commentary
writing proposals, putting together meeting presentations and preparing and negotiating contract terms when needed
communicating with clients regularly, at least once per month, via telephone and/or email as preferred by the client
conducting meetings face to face as required
making sure that all work and promises given are delivered, on time and within budget, which means liaising with internal staff responsible for each aspect of the strategy
building rapport and maintaining a successful and mutually beneficial client relationship

If you feel you could be our Account Manager, then apply now

Skills (Required)