If you use the Meta Business Suite, whether just to manage your Facebook and/or Instagram pages, or to run ads, you’ll likely have encountered some problems and issues at some point.
From pages being flagged for suspicious activity to ads being incorrectly rejected, it can feel like you’re on a wild goose chase trying to get issues resolved, especially when you haven’t engaged in any suspicious activity and/or you know for a fact your ads are acceptable to run.
Meta’s automated review systems don’t seem to care either, using their algorithms to seemingly blindly reject any disputes, causing frustration as you end up going round in circles.
The best way to resolve any issues you’re having with the Meta Business Suite/your Meta Business Portfolio is to speak to a representative. If you have a marketing agency, like us at Engage Web, the chances are they’ll have a dedicated Meta Marketing Pro agency rep, who can raise tickets and help deal with any issues like this. However, if you’re out in the Meta wilderness on your own, trying to speak to someone is much harder – especially with the interface changing frequently.
As of January 2026, Meta seems to have done its best to bury the steps to speak to a Meta support rep directly, likely to lessen the load on its team. However, we’ve done some investigating and have found the up-to-date way to raise a ticket and speak with a rep. Here’s how to do it:
1. First, make sure you’re logged into Facebook and then go to business.facebook.com/latest/settings/
2. If you have multiple pages or portfolios, make sure you’ve selected the relevant portfolio in the dropdown in the top left-hand corner. You should see your logo and portfolio name here
3. Then, go to the very bottom of the left-hand corner of the screen, and you’ll see a question mark icon – click it
4. Click ‘Help’ from the pop-up menu that appears
5. This will open up a Help section on the right. At the very bottom of that section, there should be a message that says ‘Can’t find what you’re looking for?’ with a ‘Contact support’ button, click that
6. You’ll then be able to raise a support ticket and speak with a rep.
Make sure you explain the issue you’re experiencing in clear, concise terms. When you’re connected with an agent, you should be prepared to have to re-explain yourself, keeping everything as clear and simple as possible – exercise patience and be polite and friendly to maximise your chances of success.
You’ll likely be directed to a Messenger chat first, then they’ll either ring you or take it to email, but this way you’ll have a much better chance of getting your issues resolved compared to an automated review/dispute.
Here at Engage Web, we’re on hand to assist our clients with Meta, providing advertising services, Pixel set ups, training and support, with a dedicated Meta Marketing Pro in our corner. If you’re in need of a digital marketing agency partner to help take your business to new heights, speak to us today.
- How to speak directly to Meta Business Support - January 30, 2026
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