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SEO Client Account Manager – Online Marketing

Posted on July 3, 2012

 

SEO Client Account Manager

The Account Manager is a key organisational role. At Engage Web, we have an opening for a genuine client account manager – there are no new business sales or cold calling requirements involved in this role. The Account Manager will manage a portfolio of 30 – 40 client accounts.

Candidates should be well organised with experience of managing customer accounts.

Duties of role

Our Account Managers are responsible for:

  • being the internal representative of our clients, always bearing in mind the interests of our clients throughout the business
  • monitoring Internet marketing strategies, explaining strategies to clients without using unnecessary jargon, re-negotiating those strategies where required and identifying and communicating additional marketing niches and suggestions where beneficial to the customer
  • liaising with internal departments to monitor and deliver those strategies
  • analysing relevant data and results, identifying strengths or weaknesses in a website or strategy, and re-negotiating alterations as required
  • checking and delivering monthly reports of work completed each month, including jargon-free commentary
  • writing proposals, putting together meeting presentations and preparing and negotiating contract terms when needed
  • communicating with clients regularly, at least once per month, via telephone and/or email as preferred by the client
  • conducting meetings face to face as required
  • making sure that all work and promises given are delivered, on time and within budget, which means liaising with internal staff responsible for each aspect of the strategy
  • building rapport and maintaining a successful and mutually beneficial client relationship

If you feel you could be our Account Manager, then apply now

Skills (Required)

  • Previous client management experience
  • High level of attention to detail and customer focus
  • High level of PC literacy – MS Office, particularly Excel and Word
  • Ability to analyse data
  • Ability to work on own initiative as well as within a team
  • Excellent telephone manner and written communication
  • Excellent relationship building ability
  • Ability to up-sell or cross-sell to existing clients
  • Drive to deliver on promises, within timescales and exceed expectations/targets

Location: Ellesmere Port, Cheshire
Duration: Permanent
Hours: 35hrs per week (Mon – Fri 9am-5pm)

Please apply below, enclosing a CV, covering letter, and salary expectation.

Closing date: This position has now been filled.

No agencies please.

SEO Client Account Manager Job Application











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