SEO Client Account Manager – Online Marketing

Posted on July 3, 2012


SEO Client Account Manager

The Account Manager is a key organisational role. At Engage Web, we have an opening for a genuine client account manager – there are no new business sales or cold calling requirements involved in this role. The Account Manager will manage a portfolio of 30 – 40 client accounts.

Candidates should be well organised with experience of managing customer accounts.

Duties of role

Our Account Managers are responsible for:

  • being the internal representative of our clients, always bearing in mind the interests of our clients throughout the business
  • monitoring Internet marketing strategies, explaining strategies to clients without using unnecessary jargon, re-negotiating those strategies where required and identifying and communicating additional marketing niches and suggestions where beneficial to the customer
  • liaising with internal departments to monitor and deliver those strategies
  • analysing relevant data and results, identifying strengths or weaknesses in a website or strategy, and re-negotiating alterations as required
  • checking and delivering monthly reports of work completed each month, including jargon-free commentary
  • writing proposals, putting together meeting presentations and preparing and negotiating contract terms when needed
  • communicating with clients regularly, at least once per month, via telephone and/or email as preferred by the client
  • conducting meetings face to face as required
  • making sure that all work and promises given are delivered, on time and within budget, which means liaising with internal staff responsible for each aspect of the strategy
  • building rapport and maintaining a successful and mutually beneficial client relationship

If you feel you could be our Account Manager, then apply now

Skills (Required)

  • Previous client management experience
  • High level of attention to detail and customer focus
  • High level of PC literacy – MS Office, particularly Excel and Word
  • Ability to analyse data
  • Ability to work on own initiative as well as within a team
  • Excellent telephone manner and written communication
  • Excellent relationship building ability
  • Ability to up-sell or cross-sell to existing clients
  • Drive to deliver on promises, within timescales and exceed expectations/targets

Location: Ellesmere Port, Cheshire
Duration: Permanent
Hours: 35hrs per week (Mon – Fri 9am-5pm)

Please apply below, enclosing a CV, covering letter, and salary expectation.

Closing date: This position has now been filled.

No agencies please.

SEO Client Account Manager Job Application

    Managing Director at Engage Web
    Lianne is Managing Director and co-founder of Engage Web. With her background in marketing, advertising and SEO, she has overseen the company’s rapid growth since its formation in 2009.
    Latest posts by Lianne Wilkinson (see all)
    Call Now Button

    Who Engage Web has helped:

    Ice Lolly Minuteman Press BUNZLGS1 UK The Underfloor Heating Store West Cheshire Athletic Club Thomas Cook MWB Business ExchangeWeb Media 360 D2 Architects Beacon Financial Training Steely ProductsBurlydam Garden Centre Asentiv BodyHQ Clever Vine Endeavour Mortgages Pro Networks Comm-Tech Wickers World Ascot Mortgages Top Teks
    TEL: 0345 621 4321