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News:

Facebook to encourage reading before sharing

Posted on May 12, 2021

Facebook looks to be attempting to tackle the problem of misinformation and clickbait, with prompts encouraging users to read articles before sharing (more…)

Posted by John Murray

Search engines may face fines for scam adverts

Posted on May 11, 2021

Prime Minister Boris Johnson is set to announce plans for a new Online Safety Bill, which will regulate the internet, during the (more…)

Posted by Emily Jones

What is the “Scunthorpe problem”?

Posted on May 10, 2021

In a blog last week about Twitter’s new “want to review this tweet?” prompts, I briefly mentioned the “Scunthorpe problem”. I thought this was worth expanding on in a blog of its own, as well as possible ways to (more…)

Posted by John Murray

What is Facebook’s “Neighborhoods”?

Posted on May 7, 2021

Facebook has launched a new feature called Neighborhoods, which has similarities to Nextdoor, the social networking app for neighbours. (more…)

Posted by Emily Jones

How well will Twitter’s “review” prompts work?

Posted on May 6, 2021

Twitter has started rolling out more developed prompts to ask users to consider whether they really want to tweet potentially abusive content, having announced some encouraging results of a test that began nine months ago.

In August 2020, the social media site started detecting tweets that contained potentially “harmful or offensive language”, prompting the user to consider editing or deleting their tweet. Users were also given a “Did we get this wrong?” option if they believed Twitter was mistaken in flagging up their tweet as offensive.

According to a blog post yesterday called ‘Tweeting with consideration’, Twitter revealed that over a third (34%) of users either edited or deleted their tweet when prompted. It also seems that some users with a tendency to offend took the prompt as a warning that Twitter had its eye on them, with 11% posting fewer harmful Tweets after just one prompt. The action also had a beneficial effect on offensive tweeters themselves, who were less likely to receive replies in a similar tone to their own (Twitter has not put a figure on this).

Twitter now says it is incorporating the learnings from this trial into prompts being rolled out on Android and iOS. Among these are more consideration of the relationship between two users – for example, if two accounts follow each other and interact regularly, it can be assumed that any tweets flagged as “offensive” are more likely to be instances of sarcasm and friendly banter.

For anyone, including businesses, who may have experienced abuse or trolling on Twitter, this will be welcome news. It’s a timely intervention too, coming on the back of sport’s social media boycott last weekend and the news that perhaps the most infamous banned Twitter user, former US President Donald Trump, has set up his own communications platform that only he can use.

Some critics will only see this as a small step in the right direction, however. Unbelievably, even during the shutdown, there were still reports of players being racially abused on social media.

Another matter is how well Twitter will be able to put these “harmful and offensive” tweets into context. One of the most notorious examples of computers failing to grasp the subtleties of language is the “Scunthorpe problem”, which you can read about here. Should tweets be flagged up clumsily, the encouraging statistics about how abusive tweeters reconsider their actions instead run the risk of stifling interaction and frustrating users.

It is to be hoped that Twitter’s learnings can help this well-intended change to run smoothly. If you have suffered abuse or cyberbullying on Twitter’s rival platform Facebook, we have an eBook on tracing a fake profile that may help you. Alternatively, for any questions you have about social media management, the Engage Web team is here to help.

Posted by John Murray

Instagram announces new money-making features

Posted on May 4, 2021

In what appears to be a growing trend for social networks this year, Instagram has announced its plans to introduce new ways for content creators to earn money on its app. (more…)

Posted by Emily Jones

What’s the sport social media boycott all about?

Posted on April 30, 2021

As of 3:00pm this afternoon, football and other sport clubs and organisations have pledged to avoid social media for the entire bank (more…)

Posted by John Murray

Twitter tests Professional Profiles for businesses

Posted on April 29, 2021

Social media giant Twitter is testing out a new feature called Professional Profiles, in which businesses will be able to access specific features and (more…)

Posted by Emily Jones
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