What can go wrong when moving to a new web hosting company?

Posted on June 11, 2019

When you decide to move your website from one hosting company to another, there are so many ways it can all go wrong, it’s almost impossible to list them all. In the last 20 or so years in this industry, however, I (more…)

Posted by Darren Jamieson

Does it matter where you host your website?

Posted on February 12, 2019

I saw the usual question about website hosting posed in a recent chat group on WhatsApp. I’ve long since given up answering questions like this on Facebook, as the vast majority of people who ask for website hosting recommendations are really looking for the cheapest option. As ‘the cheapest’ isn’t something I’m interested in, my recommendations for the best one for their needs is often ignored.

Posted by Darren Jamieson

Help! My domain name expired and someone else registered it!

Posted on November 27, 2018

For anyone running a business online, it’s one of the most frightening things that can happen. Let’s imagine that you, for whatever reason, forget to renew your domain name and someone else registers it from under you.

What do (more…)

Posted by Darren Jamieson

How to protect your website against a DDoS attack

Posted on September 21, 2018

You might think there’s no such thing as ‘too many visitors’ to a website. How can you have too many? It’s not like a physical shop, where you have a maximum capacity for health and safety reasons. However there is such a thing as too many, and it could come at any moment – especially if you have a particularly (more…)

Posted by Darren Jamieson

How long after a domain expires does it become available?

Posted on May 10, 2018

As someone who has been registering domain names for over 20 years, I have a fair bit of experience buying, renewing, releasing and transferring domains. Over the years, little has changed with the technical aspects of registering domains, but (more…)

Posted by Darren Jamieson

Beware of that “someone who’ll do it cheaper”

Posted on September 29, 2017

I’m sure everyone’s seen the internet meme of the tattoo ‘artist’ having a bash at tattooing a winged horse on someone’s back. You’ve not seen it? No problem, here it is just for you.

OK, so now you get the idea. This sets things up nicely for my impending rant.

A client recently decided to move their website from Engage Web to a cheaper hosting company. There’s nothing wrong with that, we don’t charge to move your website away from us and there are a lot of people offering web hosting cheaper than us.

Keep that meme in your mind now!

We gave the new web hosting company the access they needed to move the website, and we transferred the domain to the new registrar specified by their new hosting company. This was done by changing the IPS tag for the domain name to the one used by their new registrar. This may sound a bit techy, but it simply means it releases the domain to a different registrar so it’s now controlled by them.

Anyhow, three weeks passed by and the website still hadn’t been moved. We contacted the client, and their new hosting company, to remind them that their current hosting would expire over the weekend and the website would need to be moved as the data would be removed from our server on Monday morning.

This was quickly followed by an email from their new hosting company – an email that did not copy in the client. They asked if we could change the IPS tag on the domain name to something else, something different to the one they’d asked for three weeks previously.

It’s at this point I’m going to stop calling them a hosting company, and instead refer to them as ‘some bloke who’ll do it cheaper’.

I replied to some bloke who’ll do it cheaper and explained to him that, actually, we can’t change the IPTS tag on the domain as he’s requested as we no longer have access to do so. We released the domain to the registrar he asked for three weeks earlier. It is no longer with us.

You can probably guess what happened next.

The weekend came and went, and the website’s files were removed from our server on Monday morning. The site had not been moved by some bloke who’ll do it cheaper, so the website went down. Not only had it not been moved, but he hadn’t even accessed the website to download the files and database. No, instead he emailed us on the Monday and asked if we still had a copy of the website, as he didn’t have one.

Once again, he didn’t copy in the client.

I replied to let him know that we could restore a backup from the server, but we would have to charge for this as the hosting had expired, and would mean setting the hosting account back up in order to restore the backup, before giving him access once again.

He didn’t reply. The client’s website has not been restored. The bloke who’ll do it cheaper has, instead, put up a blank WordPress website for them.

There is always someone willing to do something cheaper, but you really should steer clear of them because there’s often a very good reason why they’re cheaper. It’s usually because they have no idea what they’re doing.

Incidentally this bloke who’s willing to do it cheaper has a website of his own. He doesn’t advertise himself as a web designer or developer, instead he classes himself as ‘IT’. Someone in IT who doesn’t know how a domain transfer works, or how to backup data before a hosting account is deleted? I certainly won’t be recommending him to any clients.


Posted by Darren Jamieson

What you get with web hosting from Engage Web

Posted on September 15, 2016

As I’ve spent the best part of the last two weeks migrating around 100 websites from one server to another, I thought it a good idea to write about web hosting. Unusually for me, this isn’t going to be the typical ranting post where I lay waste to a dozen different hosting companies (at least it won’t start out that way). Nor is it going to be a deeply technical nerd-fest where I drone on about RAID, RAM, bandwidth and other things nobody really cares about.

No, this is going to be about web hosting and what you get when your website is hosted with Engage Web, as opposed to using other hosting providers.

What is web hosting

Let’s kick off with a simple one, but something many people still ask when they’re enquiring about a new website. ‘Web hosting’ refers to the server space, or the computer, on which your website sits. This server is always switched on and is always (more…)

Posted by Darren Jamieson

How to reduce bandwidth usage on a WordPress website

Posted on January 15, 2016

One of the sad truths about the internet is that the vast majority of everything on it is spam. This applies to websites, content, emails and even website traffic. It’s this last one that really should concern you because not only does it mean your website isn’t receiving as many real visitors as you perhaps think, but it also means these ‘visitors’ are costing you money by using your bandwidth.

Yes, bandwidth costs money. Bandwidth is the data transfer between your website’s server and the device used to look at the website, and every megabyte of data costs (more…)

Posted by Darren Jamieson
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