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Web Development:

How do you know when your website is rubbish?

Posted on October 26, 2017

If you get very little business through your website, how do you know if it’s because your website is absolute rubbish, or if it’s because your customers just aren’t looking for your services online?

This may sound like a bit of an odd question seeing as there are now more than two billion people on Facebook, and Google processes over (more…)

Posted by Darren Jamieson

Design or function: which is more important?

Posted on October 5, 2017

It’s like the old question: which came first – the chicken or the egg?

Well, actually it’s (more…)

Posted by Darren Jamieson

How do visually impaired people use the internet?

Posted on October 3, 2017

Last week, we wrote about examples of the internet being used to stimulate other senses apart from sight and hearing. This led me to further investigate what it’s like to (more…)

Posted by John Murray

Beware of that “someone who’ll do it cheaper”

Posted on September 29, 2017

I’m sure everyone’s seen the internet meme of the tattoo ‘artist’ having a bash at tattooing a winged horse on someone’s back. You’ve not seen it? No problem, here it is just for you.

OK, so now you get the idea. This sets things up nicely for my impending rant.

A client recently decided to move their website from Engage Web to a cheaper hosting company. There’s nothing wrong with that, we don’t charge to move your website away from us and there are a lot of people offering web hosting cheaper than us.

Keep that meme in your mind now!

We gave the new web hosting company the access they needed to move the website, and we transferred the domain to the new registrar specified by their new hosting company. This was done by changing the IPS tag for the domain name to the one used by their new registrar. This may sound a bit techy, but it simply means it releases the domain to a different registrar so it’s now controlled by them.

Anyhow, three weeks passed by and the website still hadn’t been moved. We contacted the client, and their new hosting company, to remind them that their current hosting would expire over the weekend and the website would need to be moved as the data would be removed from our server on Monday morning.

This was quickly followed by an email from their new hosting company – an email that did not copy in the client. They asked if we could change the IPS tag on the domain name to something else, something different to the one they’d asked for three weeks previously.

It’s at this point I’m going to stop calling them a hosting company, and instead refer to them as ‘some bloke who’ll do it cheaper’.

I replied to some bloke who’ll do it cheaper and explained to him that, actually, we can’t change the IPTS tag on the domain as he’s requested as we no longer have access to do so. We released the domain to the registrar he asked for three weeks earlier. It is no longer with us.

You can probably guess what happened next.

The weekend came and went, and the website’s files were removed from our server on Monday morning. The site had not been moved by some bloke who’ll do it cheaper, so the website went down. Not only had it not been moved, but he hadn’t even accessed the website to download the files and database. No, instead he emailed us on the Monday and asked if we still had a copy of the website, as he didn’t have one.

Once again, he didn’t copy in the client.

I replied to let him know that we could restore a backup from the server, but we would have to charge for this as the hosting had expired, and would mean setting the hosting account back up in order to restore the backup, before giving him access once again.

He didn’t reply. The client’s website has not been restored. The bloke who’ll do it cheaper has, instead, put up a blank WordPress website for them.

There is always someone willing to do something cheaper, but you really should steer clear of them because there’s often a very good reason why they’re cheaper. It’s usually because they have no idea what they’re doing.

Incidentally this bloke who’s willing to do it cheaper has a website of his own. He doesn’t advertise himself as a web designer or developer, instead he classes himself as ‘IT’. Someone in IT who doesn’t know how a domain transfer works, or how to backup data before a hosting account is deleted? I certainly won’t be recommending him to any clients.

 

Posted by Darren Jamieson

Why do you even want a website?

Posted on February 10, 2017

You may find it strange that a company that designs and builds websites for clients would question the reasons behind someone wanting a website in the first place, but it’s something I’ve personally come across many times over the (more…)

Posted by Darren Jamieson

Should web developers study psychology?

Posted on October 12, 2016

An understanding of psychology could help web developers create more effective websites.

Ever since the 1950s, advertising agencies have utilised the findings of psychologists to create adverts that sell more products. In a similar way, by studying how humans think and feel, web developers can design websites that positively influence visitors to take action, whether that be to sign up for a newsletter, purchase a product or write a comment.

Trust

People do not want to have a relationship with those they do not trust. This is why it is vital for a website to communicate trustworthiness to those using it. There are many online scams and (more…)

Posted by Darren Jamieson

It’s National Coding Week 2016

Posted on September 21, 2016

Despite having just turned 40, I consider myself very young. Those who know me would probably say that’s code for ‘immature’, but I’ll take that too. Whether or not I’m really considered young in the grand scheme of things, I can still remember my school days very vividly, and the lack of opportunities we had to code in school when compared to children of today.

No, this isn’t going to be one of those ‘back in my day’ posts, but back in my day we didn’t have PCs and Macs in every school. In primary schools, we had nothing. The closest we came to a computer was a scientific calculator, and only the rich kids had those. In secondary school, we had computer rooms, but they resembled the control room scenes from films such as Apollo 13. There were huge machines with very little power, and lessons were taught by people who (more…)

Posted by Darren Jamieson

Chrome to send Flash down the pan – will your site be affected?

Posted on August 18, 2016

Chrome 53, the latest update to the Google Chrome browser, is set to be introduced next month, and it could spell trouble for sites built through Adobe Flash, or even those incorporating elements of the now outdated multimedia platform.

Google has confirmed in (more…)

Posted by John Murray
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