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Beware of that “someone who’ll do it cheaper”

Posted on September 29, 2017

I’m sure everyone’s seen the internet meme of the tattoo ‘artist’ having a bash at tattooing a winged horse on someone’s back. You’ve not seen it? No problem, here it is just for you.

OK, so now you get the idea. This sets things up nicely for my impending rant.

A client recently decided to move their website from Engage Web to a cheaper hosting company. There’s nothing wrong with that, we don’t charge to move your website away from us and there are a lot of people offering web hosting cheaper than us.

Keep that meme in your mind now!

We gave the new web hosting company the access they needed to move the website, and we transferred the domain to the new registrar specified by their new hosting company. This was done by changing the IPS tag for the domain name to the one used by their new registrar. This may sound a bit techy, but it simply means it releases the domain to a different registrar so it’s now controlled by them.

Anyhow, three weeks passed by and the website still hadn’t been moved. We contacted the client, and their new hosting company, to remind them that their current hosting would expire over the weekend and the website would need to be moved as the data would be removed from our server on Monday morning.

This was quickly followed by an email from their new hosting company – an email that did not copy in the client. They asked if we could change the IPS tag on the domain name to something else, something different to the one they’d asked for three weeks previously.

It’s at this point I’m going to stop calling them a hosting company, and instead refer to them as ‘some bloke who’ll do it cheaper’.

I replied to some bloke who’ll do it cheaper and explained to him that, actually, we can’t change the IPTS tag on the domain as he’s requested as we no longer have access to do so. We released the domain to the registrar he asked for three weeks earlier. It is no longer with us.

You can probably guess what happened next.

The weekend came and went, and the website’s files were removed from our server on Monday morning. The site had not been moved by some bloke who’ll do it cheaper, so the website went down. Not only had it not been moved, but he hadn’t even accessed the website to download the files and database. No, instead he emailed us on the Monday and asked if we still had a copy of the website, as he didn’t have one.

Once again, he didn’t copy in the client.

I replied to let him know that we could restore a backup from the server, but we would have to charge for this as the hosting had expired, and would mean setting the hosting account back up in order to restore the backup, before giving him access once again.

He didn’t reply. The client’s website has not been restored. The bloke who’ll do it cheaper has, instead, put up a blank WordPress website for them.

There is always someone willing to do something cheaper, but you really should steer clear of them because there’s often a very good reason why they’re cheaper. It’s usually because they have no idea what they’re doing.

Incidentally this bloke who’s willing to do it cheaper has a website of his own. He doesn’t advertise himself as a web designer or developer, instead he classes himself as ‘IT’. Someone in IT who doesn’t know how a domain transfer works, or how to backup data before a hosting account is deleted? I certainly won’t be recommending him to any clients.

 

Posted by Darren Jamieson

What you get with web hosting from Engage Web

Posted on September 15, 2016

As I’ve spent the best part of the last two weeks migrating around 100 websites from one server to another, I thought it a good idea to write about web hosting. Unusually for me, this isn’t going to be the typical ranting post where I lay waste to a dozen different hosting companies (at least it won’t start out that way). Nor is it going to be a deeply technical nerd-fest where I drone on about RAID, RAM, bandwidth and other things nobody really cares about.

No, this is going to be about web hosting and what you get when your website is hosted with Engage Web, as opposed to using other hosting providers.

What is web hosting

Let’s kick off with a simple one, but something many people still ask when they’re enquiring about a new website. ‘Web hosting’ refers to the server space, or the computer, on which your website sits. This server is always switched on and is always (more…)

Posted by Darren Jamieson

How to reduce bandwidth usage on a WordPress website

Posted on January 15, 2016

One of the sad truths about the internet is that the vast majority of everything on it is spam. This applies to websites, content, emails and even website traffic. It’s this last one that really should concern you because not only does it mean your website isn’t receiving as many real visitors as you perhaps think, but it also means these ‘visitors’ are costing you money by using your bandwidth.

Yes, bandwidth costs money. Bandwidth is the data transfer between your website’s server and the device used to look at the website, and every megabyte of data costs (more…)

Posted by Darren Jamieson

Hosting companies need to do more to keep things updated

Posted on August 31, 2013

With the addition of generators into PHP 5.5, giving us greater ability to traverse large amounts of data without the heavy memory impact, the following question has to be asked: is it the hosting company’s responsibility – or even duty – to keep versions of the software on its hosting up (more…)

Posted by Steven

Don’t let your site have sick days

Posted on March 27, 2011

Sick days are an inevitable part of working life. As we catch the tube, jump on the bus, wait in the coffee line and then sit in the cubicle at work, we are exposed to hundreds of other people, who in turn are exposed to hundreds of others. These myriad strangers, fellow commuters and workmates transfer all (more…)

Posted by Matt Jones

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